Making a reservation ensures your space for your chosen adventure, location, date and time. Making a deposit and/or paying for your trip in full is our commitment from you that you will be participating in a scheduled adventure with us, and we hold that space(s) for you. If you fail to show up for your scheduled trip or cancel vclose to the trip date, it is nearly impossible for us to schedule another group/participant in your place.
Please be aware that there are no refunds for no shows.
Planning adequate travel time is key! If you arrive late, your adventure may have already begun, and though we do our best to get you on the tour… in some cases, the trip will depart without you!
Cancellation & Refunds
Tours must be cancelled 48 hours in advance for a full refund. Cancellations less than 48 hours in advance will not be refunded.
- +48 Hours Notice: You can reschedule, cancel, or receive a raincheck at no cost.
- 48 – 24 Hours Notice: You can only reschedule your tour or receive a raincheck.
- 24 Hours or Less Notice: You will not receive a refund or a raincheck.
If a tour is cancelled by your guide for safety reasons (water level, weather forecast, unsafe conditions, etc), your trip can be rescheduled or you can receive a raincheck or a full refund.
Cancellation Due to Weather
We believe you can have a great time whether it rains or shines, so our trips still departs in rain. Your guide will only cancel the tour due to nearby lighting, high-speed winds, rough waters, or any other unsafe conditions.
For assistance or for more information, call our office at (407) 519 – 8711 or fill out the form below.